Showhere Cookie Notice
Introduction
Showhere Limited (“Showhere”, “we”, “us” and “our”) is committed to respecting your privacy. We have provided this Cookie Notice to help you understand how we collect information about you and your device through the use of cookies. This Cookie Notice explains what cookies are, what type of cookies we place on your device, what the purposes of those cookies are, and what your rights are in relation to our use of cookies.
Some of the information collected by cookies may include personal data. For information about how we process your personal data generally, including information about who we share personal data with, please read our Privacy Notice.
Cookie basics
What are cookies: A cookie is a small text file that is sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain from which the cookie originated, the lifetime of the cookie, and a randomly generated unique number or other identifiers. Cookies may also contain information about your device, such as user settings, browsing history and activities conducted while using our services.
Who places cookies: Cookies may either be placed directly by us (these are known as first-party cookies) or by our partners and service providers (these are known as third-party cookies).
How long do cookies last: Cookies may also be either be session cookies or persistent cookies. Session cookies only last until you close your browser, while persistent cookies continue working after you close your browser. The lifespan of a persistent cookie varies and will depend on the purpose for which the cookie is used.
Why are cookies used: Cookies may be used for a variety of purposes and they are typically classified according to their overall purpose. For example, we use the following general classifications within this Cookie Notice: strictly necessary cookies, analytics cookies, functionality cookies and targeting cookies.
What are your rights: With the exception of strictly necessary cookies, we do not place any cookies on your device unless you provide consent, and you are permitted to withdraw your consent at any time. The section titled Your Choices below provides more information.
Our cookies
Our marketing website, web app and mobile app (collectively, “Services”) use cookies to distinguish you from other users of our Services. This helps us to provide you with a positive experience when you browse and use our Services, and also allows us to improve the security and functionality of our Services.
When you use our Services, some or all of the following types of cookies may be used:
Strictly necessary cookies: These cookies are required for the operation of our Services. They include, for example, cookies that enable you to log in to secure areas of our Services. Analytics cookies: These cookies allow us to recognise and count the number of users to our Services and to see how users move around when using them. This helps us to improve the way our Services work, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These cookies are used to recognise you when you return to our Services. This enables us to personalise our content for you and remember your preferences.
Targeting cookies: These cookies record your visit to our Services, the pages you have visited and the links you have followed. We will use this information to make our Services and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.
You can find details about the individual cookies we use in the table below.
Cookies used on our marketing website (https://showhere.co/)
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| showhere_cookie_banner_seen | First-party functionality cookie | This cookie remembers your cookie banner preferences. If you close and accept the banner notice you will not be shown the banner again if you revisit the website within a 30-day period. | Persistent (30 days) |
| LiveChat: __lc_cid (customerId) | Third-party functionality cookie | This cookie verifies the user’s token. | Persistent (2 years) |
| Google Analytics: _gat_gtag_UA_175661008_1 | Third-party analytics cookie | This cookie helps us understand how our users engage with our website and how we can improve the user experience. It tracks things such as time of visit, pages visited, and length of time spent on our website and on each page. This cookie also collects network location and IP address, and details on your web browser and operating system. | Session |
| Google Analytics: _gid | Third-party analytics cookie | Set by Google Analytics and used to distinguish users | Persistent (24 hours) |
| Google Analytics: _ga | Third-party analytics cookie | Set by Google Analytics and used to distinguish users | Persistent (2 years) |
Cookies used on our web app (https://dashboard.showhere.co)
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| auth-token | First-party functionality cookie | This cookie identifies the logged-in user’s session. | Persistent (12 hours) |
| LiveChat: __lc_cid (customerId) | Third-party functionality cookie | This cookie verifies the user’s token. | Persistent (2 years) |
| Google Analytics: _gat_gtag_UA_175661008_1 | Third-party analytics cookie | This cookie helps us understand how our users engage with our web app app and how we can improve the user experience. It tracks things such as time of visit, pages visited, and length of time spent on our web app and on each page. This cookie also collects network location and IP address, and details on your web browser and operating system. | Session |
| Google Analytics: _gid | Third-party analytics cookie | Set by Google Analytics and used to distinguish users | Persistent (24 hours) |
| Google Analytics: _ga | Third-party analytics cookie | Set by Google Analytics and used to distinguish users | Persistent (2 years) |
| Hotjar: _hjSessionTooLarge | Third-party analytics cookie | Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit. | Session |
| Hotjar: _hjSessionRejected | Third-party analytics cookie | If present, this cookie will be set to '1' for the duration of a user's session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues. | Session |
| Hotjar: _hjRecordingLastActivity | Third-party analytics cookie | This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records). | Session |
| Hotjar: _hjTLDTest | Third-party analytics cookie | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. | Session |
| Hotjar: _hjUserAttributesHash | Third-party analytics cookie | User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated. | Session |
| Hotjar: _hjCachedUserAttributes | Third-party analytics cookie | Stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present. | Session |
| Hotjar: _hjFirstSeen | Third-party analytics cookie | Set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. Session Hotjar: _hjViewportId Third-party analytics cookie Stores information about the user viewport such as size and dimensions. | Session |
| Hotjar: _hjRecordingEnabled | Third-party analytics cookie | Added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session. | Session |
| Hotjar: _hjLocalStorageTest | Third-party analytics cookie | Used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. | Persistent (under 100ms) |
| Hotjar: _hjSession{site_id} | Third-party analytics cookie | Holds the current session data. This ensures that subsequent requests within the session window will be attributed to the same Hotjar session. | Persistent (30 minutes) |
| Hotjar: _hjIncludedInPageviewSample | Third-party analytics cookie | Set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit. | Persistent (30 minutes) |
| Hotjar: _hjIncludedInSessionSample | Third-party analytics cookie | Set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit. | Persistent (30 minutes) |
| Hotjar: _hjAbsoluteSessionInProgress | Third-party analytics cookie | Used to detect the first pageview session of a user. This is a True/False flag set by the cookie. | Persistent (30 minutes) |
| Hotjar: _hjSessionUser{site_id} | Third-party analytics cookie | Set when a user first lands on a age with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. | Persistent (1 year) |
| Hotjar: _hjClosedSurveyInvites | Third-party analytics cookie | Set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown. | Persistent (1 year) |
| Hotjar: _hjMinimizedPolls | Third-party analytics cookie | Set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the user navigates through your site. | Persistent (1 year) |
| Hotjar: _hjShownFeedbackMessage | Third-party analytics cookie | Set when a user minimises or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show. | Persistent (1 year) |
| Hotjar: _hjid | Third-party analytics cookie | Set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | Persistent (1 year) |
| Pendo: _pendo_accountId.YOUR_SUBSCRIPTION_KEY_VALUE | Third-party analytics cookie | The Agent uses this cookie to identify and record the visitor's Account ID that will be used in Pendo like Guide delivery and analytics. | 100 days |
| Pendo: _pendo_visitorId.YOUR_SUBSCRIPTION_KEY_VALUE | Third-party analytics cookie | The agent uses this cookie to identify and record the visitor information so the information is used in Pendo analytics and Guide delivery. | 100 days |
| Pendo: log-enabled | Third-party analytics cookie | The agent uses this cookie to record additional details for troubleshooting purposes. | Session |
| Pendo: _pendo_launcher-closed.YOUR_SUBSCRIPTION_KEY_VALUE | Third-party analytics cookie | The agent uses this cookie to identify and record the visitor information. Then, the information is used in Pendo analytics and Guide delivery. | 10 days |
| Pendo: debug-enabled | Third-party analytics cookie | Written and read in when the function pendo.isDebuggingEnabled() is triggered, which gets information from this cookie, is used in several places (like log.js, guides.js, and exports.js) | Session |
| Pendo: _pendo_meta.YOUR_SUBSCRIPTION_KEY_VALUE | Third-party analytics cookie | Written and read in the agent. This cookie stores a hash of the current metadata so that Pendo can see when it's changed and update it. | 100 days |
| Pendo: _pendo_lastStepAdvanced.YOUR_SUBSCRIPTION_KEY_VALUE | Third-party analytics cookie | Written and read in the agent. This cookie, along with "latestDismissedAutoAt" and "finalDismissedAutoAt," are short-term cookies (~10 seconds) that keep guides from showing again after they've been dismissed. | 10 seconds |
| Pendo: _pendo_latestDismissedAutoAt.YOUR_SUBSCRIPTION_KEY_VALUE | Third-party analytics cookie | Written and read in the agent. This cookie, along with "lastStepAdvanced" and "finalDismissedAutoAt," are short-term cookies (~10 seconds) that keep guides from showing again after they've been dismissed. | 10 seconds |
| Pendo: active-contexts | Third-party analytics cookie | Read and written in the agent based on what is and isn't logged to the console | 100 days |
| Pendo: _pendo_feedback_ping_sent.YOUR_SUBSCRIPTION_KEY_VALUE | Third-party analytics cookie | The agent will write information about the user (or visitor) like name, value, etc. when a ping is successful. | 60 min |
| Pendo: _pendo_feedback_ping_sent.YOUR_SUBSCRIPTION_KEY_VALUE | Third-party analytics cookie | The response of a ping includes a notification count. Pendo writes this to a cookie so that it is persisted across refreshes, It's deleted when the user opens feedback. | none |
| Pendo: _pendo_receptive_ping_sent.YOUR_SUBSCRIPTION_KEY_VALUE | Third-party analytics cookie | Same as above. Renamed to match the Pendo naming when Feedback was acquired (previously known as Receptive). | none |
Cookies used on our mobile app
| Name | Type | Purpose | Duration |
|---|---|---|---|
| N/A | N/A | N/A | N/A |
Your choices
With the exception of strictly necessary cookies, we do not place any cookies on your device unless you provide consent. When you visit our Services, you can choose which analytics, functionality and targeting cookies we set by adjusting the applicable settings. Your choices will be remembered for 30 days (for our marketing website and mobile app) or 1 year (for our web app), or until the date on which we place a new cookie if sooner, at which point we will prompt you to refresh your choices.
You can always withdraw your consent or adjust your choices at any time by adjusting your browser settings. You may also use your browser settings to prevent your browser from accepting new cookies, receive notifications when a new cookie is placed, and disable all cookies. Please note that if you disable all cookies, you may not be able to access all or parts of our Services. Links to instructions for adjusting your cookie preferences on some key internet browsers have been provided below.
Internet Explorer: https://www.microsoft.com/info/uk-en/cookies.mspx
Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
Firefox: http://support.mozilla.org/en-US/kb/Blocking%20cookies
Safari: https://support.apple.com/kb/ph19214?locale=en_US
Opera: http://www.opera.com/help/tutorials/security/privacy/
You can also opt out of Google Analytics by downloading the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
Contacting us
If you have any questions about this Cookie Notice, you may contact us at:
Email: [email protected]
Post mail: 3 Tyers Gate, London, England, SE1 3HX
Updates to this Cookie Notice
We may update this Cookie Notice from time to time. When we do so, we will publish the updated Cookie Notice on our Services. We recommend checking this Cookie Notice regularly.
Last updated: 12th June 2023.