Privacy policy
Welcome to Showhere Limited (“Showhere”, “we”, “our”, “us”). We are committed to privacy compliance and to earning our users’ (“you”, “your”) trust.
To earn that trust, we aim to be transparent and ensure you understand our privacy practices including the personal data we collect, why we collect it, how it is used and your choices regarding your personal data.
1. Who is Showhere?
We are the provider of Showhere software and related services, including our online platform and mobile app (collectively, “Services”), and the operator of this website. We are the controller of your personal data as it relates to this Privacy Notice.
Entity
Showhere Limited
Address
3 Tyers Gate, London, England, SE1 3HX
2. Who does this Privacy Notice apply to?
This Privacy Notice applies to our processing of personal data as a controller in connection with your use of this website (showhere.co) and our Services. This Privacy Notice does not apply to personal data that we process solely on behalf of our customers (i.e., as a processor instead of a controller), including personal data relating to our customers’ third-party end users of the Services, and the content contained within presentations created using the Services. Our processing obligations as a processor are contained in the terms and conditions in place between us and our customers.
3. What personal data does Showhere collect about me?
Personal data you give us
You choose to give us certain personal data when using our Services. This includes:
Contact details: When you sign up for our Services, you provide us with at least some basic contact details necessary for the Services to work, such as your first name, surname and email address.
Provision of demo: When you request a demo, you provide us with your first name, surname, email address and the name of the company you work for.
Customer support: If you contact our customer service team, we may collect the personal data you give us during the interaction.
Personal data we receive from others
Partners: We may receive personal data about you, such as your contact details, from our partners who operate within the framework of marketing and real estate.
Personal data collected when you use our website and Services
Device information: We collect information from and about the device(s) you use to access our website and/or Services which may amount to personal data, including hardware and software information such as IP address, device ID and type, device-specific settings and characteristics, browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser. We may also collect information on your wireless and mobile network connection, such as your service provider and signal strength.
Usage information: We collect personal data about your activity on our Services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, referring webpage address).
Location (up to country level): We can identify the country you are located based on your IP address.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any personal data about criminal convictions and offences.
If the personal data we hold about you is incorrect, please let us know.
You may decide not to provide your personal data to us. However, in that case, please note that we may not be able to fully provide you with all our Services.
4. What cookies and similar technologies does Showhere use?
Showhere may use cookies and other tracking technologies in connection with your use of our website and the Services. Please see our Cookie Notice for more information on why we use them and how you can better control their use.
5. Why does Showhere process my personal data and what are the legal bases Showhere relies on?
We may process your personal data for the purposes below and based on the following legal bases:
| Purpose | Lawful basis |
|---|---|
| Use of Services: Maintaining service relationships, including enabling you to register to use our Services, providing our Services, providing customer support and training, and communicating with you about our Services and about your engagement with us, such as changes in our terms. | Necessary for the performance of our contract with you. |
| Proposed use of Services: Communicating with you at your request to provide you with information and a demo of our Services in order to take steps prior to entering into a service engagement. | Necessary for taking steps prior to entering into a contractwith you. |
| Business operations: Performance of our business operations, including business as usual activities for the effective operation of our organisation, allowing us to work together and collaborate, providing our Services and ensuring business continuity. | Necessary for the performance of our contract with you. |
| Business administration: Ensuring proper administration of our business which includes keeping appropriate records, resolving complaints, and managing our business relationships and opportunities. | Necessary for our legitimate interests pursued by us or our service providers acting on our behalf or by a third party insofar as such interests do not pose a high risk to your rights and freedoms. Our legitimate interest is ensuring the continuity of our Services. |
| Feedback: Collecting customer feedback relating to the Services (including any customer support and training services). | Necessary for our legitimate interests pursued by us or our service providers acting on our behalf or by a third party insofar as such interests do not pose a high risk to your rights and freedoms. Our legitimate interest is improving our Services (including related customer support and training services) and the user experience. |
| Wrongdoing: Preventing, detecting and fighting fraud or other illegal or unauthorized activities which includes monitoring operations, user activity and networks for fraud prevention and crime detection purposes, including information from third parties who may monitor our website and Services and alert us about suspicious activities, auditing our systems and deploying security measures. | Necessary for our legitimate interests pursued by us or our service providers acting on our behalf or by a third party insofar as such interests do not pose a high risk to your rights and freedoms. Our legitimate interest is preserving the security of our Services. |
| Analytics: Performing service enhancement activities through statistical analysis of data collected via tracking technologies, such as cookies. | We usually rely on your consent for the use of cookies, however, where permitted by applicable data protection laws, we may rely on our legitimate interests pursued by us or our service providers acting on our behalf or by a third party insofar as such interests do not pose a high risk to your rights and freedoms. Our legitimate interest is making Services more relevant and improving the user experience. |
| Marketing: Sending marketing communications about our Services and our organisation. Where you signed up for our newsletter or other content, we will send you relevant information based on your consent. | Where your consent is not required, as you or the company you represent are an existing customer who purchased or negotiated to purchase a similar service in the past, we may send you marketing communications based on our legitimate interests pursued by us or our service providers acting on our behalf or by a third party insofar as such interests do not pose a high risk to your rights and freedoms. Our legitimate interest is promoting our business and to provide you with offers of relevant Services. We will include an unsubscribe link in all our email communications, which removes you from receiving further communications. |
| Legal claims: To establish, exercise or defend legal claims in suspected or actual legal proceedings. Necessary for compliance with applicable laws and regulations. Exercise rights: To exercise or perform any right or obligation which is conferred or imposed by law on us. | Necessary for compliance with applicable laws and regulations. |
| Exercise rights: To exercise or perform any right or obligation which is conferred or imposed by law on us. | Necessary for compliance with applicable laws and regulations. |
| Legal obligations: Where we are legally required, we may process your personal data in connection to specific legislation, statutory codes of practice and other legal or tax related obligations. | Necessary for compliance with applicable laws and regulations. |
6. Who does Showhere share your personal data with and why?
We may share your personal data with:
With our service providers and partners
We share your personal data with third parties that help us operate and improve our Services and website, and to facilitate the fulfilment of essential service functions, for example relating to data hosting, maintenance and security. Some of our key third-party service providers include Google Analytic and Hotjar (performance analytics), LiveChat (customer support chat functionality), Mailchimp (marketing communications) and Survey Monkey (feedback surveys).
We may also allow third parties to place cookies or other tracking technologies on our website and Services, which enable them to collect data about how you interact with the website and Services over time (please see our Cookie Notice for further information on the third-party cookies we use).
We have contractual obligations in place with service providers and partners to ensure they keep personal data confidential, take appropriate steps to secure it, and only process it on our behalf and not for their own purposes.
In corporate transactions
We may share your personal data if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
When required by law
We may share your personal data if reasonably necessary with regulators, law enforcement agencies or where mandatory under a court order: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person. To enforce legal rights We may share your personal data with parties such as law enforcement, regulators, investigators or legal advisors: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
In the course of obtaining professional advice
We may share your personal data with our accountants, auditors, lawyers, insurers or similar advisers when we ask them to provide us with professional advice.
With other entities within Showhere Group
We may share your personal data when it is necessary for operational reasons such as the use of a group-wide logistics and IT infrastructure and for any administrative purposes to organise, develop and deliver our Services, run our organisation and decide on future strategies.
7. How does Showhere send personal data outside of my country?
We may transfer your personal data outside the UK and EEA, including to third-party service providers and partners. When we transfer your personal data, we have in place adequate safeguards to do so. This includes only transferring personal data to countries that have been deemed to provide an adequate level of protection for personal data, or by otherwise using an appropriate safeguard to ensure the ongoing protection of personal data, such as standard contractual clauses approved by the applicable regulatory authority.
You may request further information on the measures used for the international transfers at [email protected] .
8. What are my privacy rights?
In certain circumstances, you may exercise the rights available to you under applicable data protection law as follows:
If you wish to access, correct, update or request deletion of your personal data.
You can object to processing of your personal data when such processing is based on legitimate interests, ask us to restrict processing of your personal data or request portability of your personal data.
If we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
You can exercise your rights at any time by contacting us using the contact details below in Section 12 “How can I contact Showhere?”.
We respond to all requests we receive from users in accordance with applicable data protection laws. We may ask you to provide proof of identity before we can answer the above requests. In some cases, we may reject requests for certain reasons (for example, if an exemption under data protection law applies, if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user).
9. How does Showhere protect my personal data?
We have implemented, and will maintain current, reasonable physical, technical, and organizational security measures to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
10. How long does Showhere retain my personal data?
Your personal data is kept for as long as needed to carry out the purposes described in this Privacy Notice or as otherwise required by applicable law.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
11. Can this Privacy Notice change?
This Privacy Notice may be amended from time to time. We will post any changes we may make on this page and, where appropriate, notify you via e-mail. When amendments are made, we will update the "Last updated" date at the bottom of this Privacy Notice.
12. How can I contact Showhere?
If you have questions regarding your privacy or you would like to exercise your rights, please contact us at:
Email: [email protected]
Post mail: 3 Tyers Gate, London, England, SE1 3HX
Last updated: 30th June 2022